During an introduction meeting with a large food company, I was asked if we had anyone in my alliance that offered e-learning program design. I said absolutely and I actually had a couple of options. What this company wanted was a way to share their health and safety information in a visual, interactive format. Our chosen alliance partner created their visual curriculum using the company’s content and created an e-learning program that presented technical information in a simplified, easy to understand way. It was important that there was a way to test the participant’s understanding of the information, so an interactive quiz was created. This company was delighted with the results, particularly with the embedded video. If you would like to take peek, please visit:
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2009 was a challenging year for a lot of the organizations we work with. One in particular was presented with the challenge of keeping their client services staff motivated. The company was an investment firm and with all the fluctuations in the market, the staff in this particular organization had to deal with an unusual amount of upset and frustrated customers. What I thought was so great about this situation was the approach of senior management. They recognized the signs of stress right away and contacted me to ask for assistance to connect them with one of my alliance member. After several discussions we agreed the best approach was a motivational message that was prefaced by a powerful communication from the President. We chose to do a lunch and learn so we could minimize the amount to time away from the phones. It was important that they all be in the same room together so they could create a new united energy to take back to their desks.
I chose an experienced speaker who was able to deliver a motivating message and also provide them with some practical tools to skillfully handle an upset customer and tools to cope with their own inner anxiety and stress. During my last conversation with this client she said the staff still talk about how much they appreciated the organization recognizing their need and addressing it right away. It clearly communicated that the company cares about the well-being of their employees.
One of my clients was holding a sales conference for 16 of their sales reps. They were going to be doing the usual things like product training and motivational presentations to share the vision of the President. The VP of Sales and I talked about doing something out of the ordinary for this group. They were a very conservative sales force, in a very competitive market and the VP wanted them to loosen up a bit and step out of their comfort zones.
We established the outcome from the program, the sales people would learn to step outside their comfort zones when it came to prospecting and coming up with creative and innovative ideas for winning new business.
I left the meeting with several ideas and after a conversation with our Alliance Partner who is highly skilled at designing Improv programs to help people go beyond their daily norms, I thought this would be an excellent fit for our client. Once I connected the Alliance Partner to the VP of Sales it was clear this was the right direction to go. During my follow up call after the program the VP shared with me that the program actually achieved more than what they had hoped for and that the sales people were excited to try out their new ideas back on the job. That is what is so great about our Alliance, we are able to provide unique training ideas to achieve lasting results.
From time to time I have the pleasure of introducing my alliance partner who specializes in accent reduction to an organization. Often the organization will have one or more high potential employees who lack the confidence they need to move into a leadership role. One of the reasons for this is the employee has an accent and they lack confidence in their communications skills and are unable to project themselves in the most powerful way.
I find it very rewarding to be able to introduce our alliance partner to such organizations and consistently receive positive feedback on the progress of their employees. In several situations after working with our alliance partner the employee has been promoted.