One of the most exciting aspects of my role is when I get feedback on the integrity of our alliance members. In a recent situation I introduced an alliance partner to a client for a harassment program to be delivered to mid level managers. This alliance partner had some additional questions that needed to be answered above what I had provided in my assessment. One of the things that needed to be determined was how the senior management would support the learning.
After several discussions, this alliance partner said they could not deliver the program as the senior team was not in alignment with what was to be covered in the program. This client was very appreciative of the ethics of this alliance partner and has scheduled a training program with the senior team as the initial steps. Once the senior team is aligned, the implementation of the required changes will happen at the top, then appropriately filtered down through the rest of the organization. We often hear that “it starts at the top” in reference to corporate culture and practices and this was certainly the case here.