So Much to Do in So Little Time!
As I have shared in many of my previous blogs, I am so grateful for the opportunities we have to work with the training and development professionals in organizations. This story I am sharing is no different.
I had the pleasure of meeting with the learning consultant and his colleague of a large retail chain. I met with these two gentlemen much the same as I meet with most of my clients, by prospecting. During our initial meeting they shared that they had no immediate needs and were quite happy they chose to meet with me. I explained everything about how the alliance worked and how we have consistently been able to provide the right fit training partners. At the end of the meeting we agreed I would follow up in three months.
Two weeks after our appointment I received a call from one of the consultants explaining they had a rush need for an instructional designer. They had just got approval to roll out a new program and did not have the internal resources to make it happen on time. During my conversation with him I learned that they needed this in less than a two week turnaround. They had to design the program and conduct a train the trainer so it could be rolled out in several locations across the country by their internal staff. I said I had several instructional designers in my alliance and I said I would get to work on it right away.
I called one instructional designer and she was just heading out the door to an appointment. We continued the call while she was enroute to her appointment. In order for this to happen, it would mean she would have to work the weekend. She said of all the weekends, this would be the perfect weekend for her to work on such a project as her husband and son were out of town at a hockey tournament.
She needed a little more information than what I had at the time so we agreed I would virtually connect the two of them so they could determine the fit. I got a call back the next day advising me that they were going ahead and she was excited for this opportunity.
When I did my follow up call after the completion of the project, the consultant shared with me that our alliance partner was such a delight to work with and she came through above and beyond what he could expect. He said he was so impressed with her level of commitment to their project, so much so that she actually came and sat in the pilot program on her own time. Pretty awesome!
Cindy Stradling CSP, CPC