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“Inside the Magic Kingdom” Lesson 4 by Cindy Stradling CSP, CPC

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  • “Inside the Magic Kingdom” Lesson 4 by Cindy Stradling CSP, CPC

“Inside the Magic Kingdom” Lesson 4 by Cindy Stradling CSP, CPC

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December 10, 2013

 “Inside the Magic Kingdom” Continued from previous week…

LESSON 4

Everything walks the talk.

Not only does everyone walk the talk, everything walks the talk. The equipment, facilities, trucks or anything that represents ymagickingdomour company should walk the talk. The gold leaves on the carousel are painted with 23-karat gold paint. Most people would not know the difference but the staff are reminded by this what we do for our customer is the most important thing of all. One of the points made in the book was very revealing… “a lot of managers would be shocked to find out how little their employees believe management walks the talk.” The key as described in the book is turning common sense into common practice. 

Questions for discussion with your team:

  1. Remember the gold leaf paint on the carousel.  What messages are being sent to our associates/employees about the value of customers?
  2. Keeping in mind the importance of things unseen, in what ways could we remind employees that customers are “pure gold?”
  3. Imagine that everything in our company walked the talk.  What would that look like?
  4. What’s the one thing that could be changed so that it did a better job of walking the talk?

 

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Cindy Stradling

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Our Clients Say

We have had the pleasure of working with Cindy Stradling to source several top notch consultants to assist us with the design and delivery of a variety of Learning and Development and HR Programs. This this successful collaboration we have truly appreciated Cindy's very high standards for members of her network, the drive and energy she brings to her work and most importantly her strong commitment to understanding and meeting the needs of her clients.

Deborah A. Fillippe, CHRL VP Human Resources Kenaidan Contracting Ltd.

Cindy has been a terrific resource to Metro! She met with us to clearly understand our needs then provided us with a shortlist of top-quality trainers for us to meet. The whole process was simple and seamless, and it saved us a lot of time in sourcing companies with specific skill sets. She's a pleasure to work with.

Gary Grant, CHRL Director, Talent Management and Training Metro Inc.

Cindy provides a very progressive and engaging training environment. We have seen her successfully provide solutions to companies and individuals from all sectors, from the sophisticated to entry level. The integrity she applies to all aspects of her business is beyond reproach.

Al Diggins President and GM Excellence Manufacturing Consortium

Cindy has been engaged by Express Scripts Canada to provide Presentation Skills training to our management team. Cindy's expertise in this area has been invaluable in supporting our leaders with their leadership development in their presentation styles.

Anthea Gomez Director, Human Resources & Corporate Services Express Scripts Canada

Cindy is the epitome of positive energy! I didn't just work with Cindy at Duplium; I continue to keep in touch with Cindy because she is a wealth of knowledge and always a delight to catch up with. If you need something or someone, just ask her, she will get it done! She embodies the unique combinations of integrity, commitment and resourcefulness. Thank you Cindy for all the times you gave me just what I needed!

Susan Orenbach Senior Human Resources Professional

We engaged Cindy to help us develop a leadership training program and provide our management with one on one coaching. Cindy's professionalism, ability to understand our challenges and develop an innovative, cost effective training program in a timely manner was truly impressive. I recommend and welcome the opportunity to work with Cindy.

Marina Lichtenberg National Manager, Talent Acquisition Canon Canada - "Your gateway to a dynamic career with Canon"

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