“Inside the Magic Kingdom” Lesson 2 by Cindy Stradling CSP, CPC
“Inside the Magic Kingdom” Continued from previous week…
LESSON 2
Pay fantastic attention to detail.
I know from personal experience when a company I am involved with pays attention to the smallest details it makes a huge difference for me. It truly
permeates everything. At Disney the horse headed pitching posts that line the streets are repainted every night, no exceptions. Not only are they repainted every night, the starting time is based on the temperature and humidity to make sure the paint is dry by the next morning. Truly attention to detail is part of the Disney culture and this is only one small of example.
Questions for discussion with your team:
1. What details get in the way of our being easy to do business with?
2. What details could be improved to keep our customers coming back?
3. What details in our workplace could become hitching posts?