Athena Training and Consulting

Athena Training and Consulting

  • Menu
  • Account
  • Home
  • Founder
    • Cindy Stradling
  • Program
    Offerings
  • Perfect Fit
    System
    • Vision – Mission
    • Who Are We
    • Why Athena? Clients Say it best…
    • Perfect Fit Process
  • Alliance
    Partners
    • Join the Alliance
  • Clients
  • Blog
  • Contact
LET’S GET SOCIAL
  • Member Login

Say What You Mean and Mean What You Say by Cindy Stradling CSP, CPC

  • Home
  • Say What You Mean and Mean What You Say by Cindy Stradling CSP, CPC
  • Blog
  • Say What You Mean and Mean What You Say by Cindy Stradling CSP, CPC

Say What You Mean and Mean What You Say by Cindy Stradling CSP, CPC

Blog
1528 Views

October 20, 2015

As a leader in business, it is critical to guard your professional reputation. Once you have compromised your personal brand, it can be very difficult to recover from the damage. There are many things that go into your overall reputation, including your ethics and integrity.saywhatyourmean

One of the most important aspects of maintaining your personal brand is being a person of your word. Keeping your word is simple, but it is not always easy, particularly when there are many things vying for your attention or when there is bad news to deliver. However, it is of paramount importance if you wish to be a trustworthy business person.

There are two primary pieces to being a person of your word. The first is saying what you mean. This means that you set appropriate expectations with those you interact with.

Don’t be the person that perpetually avoids bad news. If you have to deliver, for example, the news to a customer that prices are increasing next year, do so in a straightforward manner. Don’t dodge the conversation, or try to hide the increase. Be prepared to explain the reasoning behind the increase, and look for other ways to keep customer costs down.

Always stay ahead of the bad news, too. Even though you may be dreading the delivery, your customers will appreciate you letting them know the real situation as soon as you know it.

The second aspect of being a person of your word is meaning what you say. Don’t make promises you can’t keep. If you make a commitment to someone to get back to them on a certain day, for example, get back to them. Even if you don’t have the answer; let the person know you didn’t forget, and give them a new expectation of when you can give them the answer owed. People will appreciate that you remember your commitments and act on them.

In today’s world, too many business people fail to recognize the importance of keeping their word. Because of this, those people who do “say what they mean and mean what they say” stand out among the crowd in a particularly positive way. The simple act of keeping your word and being straightforward with your associates and customers may be all it takes for you to keep and grow your business even when the news is not all positive.

close

Download the Outsourcing Training Checklist!

Please complete the form for the download link.

By clicking the Download button, I consent to receive blog post notifications from Athena Training and Consulting.

We don’t spam! Read our privacy policy for more info.

communication, leadership resilience, resilient communicators, resilient employees
Share this post
Mindfulness Works! by Cindy Stradling CSP, CPC
What Legacy Will You Leave? by Cindy Stradling CSP, CPC

Search

About Athena

  • Perfect Fit Process
  • Vision – Mission
  • Who Are We
  • Why Athena?
  • Perfect Fit System
  • Cindy Stradling

Alliance Partners

  • Clients
  • Join the Alliance
  • Privacy Policy

Cindy Stradling

https://www.youtube.com/watch?v=2Nqnf9fv6xg

Our Clients Say

We have had the pleasure of working with Cindy Stradling to source several top notch consultants to assist us with the design and delivery of a variety of Learning and Development and HR Programs. This this successful collaboration we have truly appreciated Cindy's very high standards for members of her network, the drive and energy she brings to her work and most importantly her strong commitment to understanding and meeting the needs of her clients.

Deborah A. Fillippe, CHRL VP Human Resources Kenaidan Contracting Ltd.

Cindy has been a terrific resource to Metro! She met with us to clearly understand our needs then provided us with a shortlist of top-quality trainers for us to meet. The whole process was simple and seamless, and it saved us a lot of time in sourcing companies with specific skill sets. She's a pleasure to work with.

Gary Grant, CHRL Director, Talent Management and Training Metro Inc.

Cindy provides a very progressive and engaging training environment. We have seen her successfully provide solutions to companies and individuals from all sectors, from the sophisticated to entry level. The integrity she applies to all aspects of her business is beyond reproach.

Al Diggins President and GM Excellence Manufacturing Consortium

Cindy has been engaged by Express Scripts Canada to provide Presentation Skills training to our management team. Cindy's expertise in this area has been invaluable in supporting our leaders with their leadership development in their presentation styles.

Anthea Gomez Director, Human Resources & Corporate Services Express Scripts Canada

Cindy is the epitome of positive energy! I didn't just work with Cindy at Duplium; I continue to keep in touch with Cindy because she is a wealth of knowledge and always a delight to catch up with. If you need something or someone, just ask her, she will get it done! She embodies the unique combinations of integrity, commitment and resourcefulness. Thank you Cindy for all the times you gave me just what I needed!

Susan Orenbach Senior Human Resources Professional

We engaged Cindy to help us develop a leadership training program and provide our management with one on one coaching. Cindy's professionalism, ability to understand our challenges and develop an innovative, cost effective training program in a timely manner was truly impressive. I recommend and welcome the opportunity to work with Cindy.

Marina Lichtenberg National Manager, Talent Acquisition Canon Canada - "Your gateway to a dynamic career with Canon"

Copyright 2021 | ATHENA TRAINING AND CONSULTING