How to Promote Engagement by Cindy Stradling CSP. CPC
How to Promote Engagement (when you cannot see the audience)
Recently I was asked to include some tips on how to promote engagement during a conference call into one of my training programs. I reached out to my Alliance partner who delivers virtual training and she shared the following tips:
Use Language that promotes engagement:
ASK: What questions do you have? Instead of: Are there any questions? (this will often result in silence)
STATE: Ill give each of you a minute to write down your question and we will begin with _____________________
Optional Questions to Ask:
If you had a question, what might it be?
What question mike someone else on the call have?
Whenever possible enforce a No Mute rule.
Check with group regularly (every 6 minutes of 3 slides)
Call the behaviour (ie: I am hearing silence and not sure what it is about).
10 Conference Call Etiquette Tips
1. Distribute an agenda. Start and stop on time.
2. Arrange call in non-lunch hour times.
3. Treat the same as a face-to-face meeting
4. Be on time (if moderator, send dial in information several times).
5. Participate with the assumption your line is never muted.
6. One person speaks at a time.
7. Dont shuffle papers.
8. Do not take another call.
9. Do not use hold button.
10.Speak loudly, clearly and identify yourself when you speak.