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Building Empathy And Compassion In Difficult Times by Cindy Stradling CSL, CPC

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  • Building Empathy And Compassion In Difficult Times by Cindy Stradling CSL, CPC

Building Empathy And Compassion In Difficult Times by Cindy Stradling CSL, CPC

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May 4, 2021

A cornerstone of emotional intelligence is the ability to have empathy for others. Empathy is not the same as sympathy. Sympathy is the ability to express sorrow and to relate to the distress of another. On the other hand, empathy is the ability to share and experience the feelings of another person from their perspective. It is not just the understanding; it is the deeper feeling and experience of the emotion.

In times like these, the pandemic has caused a range of challenges for people of all walks of life. Businesses have closed, people have lost jobs, and families have lost loved ones that they were not allowed to grieve in the traditional way. Stress is up, mental health issues are increasing, and all this is occurring in times where social interactions are still limited and human contact is very difficult for the majority of the population.

All of this has an impact on the workplace and the workforce. Leaders in companies, managers, and team members need to be encouraged to show empathy and to treat others with compassion.

Listening and Accepting

One way to show empathy is to let people share their experiences of a situation. Rather than jumping in to solve the problem or telling them how you handled the same thing, accepting their perspective is a sign of empathy.

When people are allowed to share how something is impacting them, they feel genuinely heard. It validates and recognizes their experience. This ability to listen and learn allows us to put ourselves in their shoes and in their experience.

From this deep level of understanding, we can show compassion. Compassion is the emotional reaction to empathy. It allows us to offer support and help from a place of understanding.

Offering support from a place of empathy and compassion provides a meaningful and relevant solution. In these times, people all have different needs in the workplace. A solution for one person is not a solution for another, and cookie-cutter types of support may not address the underlying issues.

Building empathy means getting rid of biases and pre-conceived notions about our understanding of others. Everyone is not experiencing the pandemic the same way, but we are all experiencing dramatic differences in our lives. Giving people the gift of listening, opening up to other perspectives, and working to create meaningful solutions is a true skill for leaders at all levels to develop now and in the future.

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Emotional Intelligence, empathy, Listening
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Cindy Stradling

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Our Clients Say

We have had the pleasure of working with Cindy Stradling to source several top notch consultants to assist us with the design and delivery of a variety of Learning and Development and HR Programs. This this successful collaboration we have truly appreciated Cindy's very high standards for members of her network, the drive and energy she brings to her work and most importantly her strong commitment to understanding and meeting the needs of her clients.

Deborah A. Fillippe, CHRL VP Human Resources Kenaidan Contracting Ltd.

Cindy has been a terrific resource to Metro! She met with us to clearly understand our needs then provided us with a shortlist of top-quality trainers for us to meet. The whole process was simple and seamless, and it saved us a lot of time in sourcing companies with specific skill sets. She's a pleasure to work with.

Gary Grant, CHRL Director, Talent Management and Training Metro Inc.

Cindy provides a very progressive and engaging training environment. We have seen her successfully provide solutions to companies and individuals from all sectors, from the sophisticated to entry level. The integrity she applies to all aspects of her business is beyond reproach.

Al Diggins President and GM Excellence Manufacturing Consortium

Cindy has been engaged by Express Scripts Canada to provide Presentation Skills training to our management team. Cindy's expertise in this area has been invaluable in supporting our leaders with their leadership development in their presentation styles.

Anthea Gomez Director, Human Resources & Corporate Services Express Scripts Canada

Cindy is the epitome of positive energy! I didn't just work with Cindy at Duplium; I continue to keep in touch with Cindy because she is a wealth of knowledge and always a delight to catch up with. If you need something or someone, just ask her, she will get it done! She embodies the unique combinations of integrity, commitment and resourcefulness. Thank you Cindy for all the times you gave me just what I needed!

Susan Orenbach Senior Human Resources Professional

We engaged Cindy to help us develop a leadership training program and provide our management with one on one coaching. Cindy's professionalism, ability to understand our challenges and develop an innovative, cost effective training program in a timely manner was truly impressive. I recommend and welcome the opportunity to work with Cindy.

Marina Lichtenberg National Manager, Talent Acquisition Canon Canada - "Your gateway to a dynamic career with Canon"

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