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Never Assume, Always Clarify by Cindy Stradling CSP, CPC

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Never Assume, Always Clarify by Cindy Stradling CSP, CPC

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August 18, 2015

Life and work are busy. When we’ve a long list of things to do, it is easy to make assumptions about how duties will be handled, who will handle tasks and other little details. However, when you make a lot of assumptions, you can also create a lot of mistakes. Here are three reasons why it’s always better to take the time to clarify.neverassume

1. Everyone’s perception is different. Many words leave room for interpretation. For example, your definition of “clean” or “busy” might be very different from mine. When you don’t spell out what you mean in detail, you leave lots of opportunity for someone to truly believe they did what you asked, but have fallen completely short of your expectation.

2. You create extra work. When something must be done over again because the task wasn’t clarified properly in the first place, productivity is lost. Avoid tasks having to be performed twice by ensuring that everyone understands the expectation from the beginning.

3. Work goes undone. One of the biggest assumptions made is that “someone” is going to handle something, without clarifying who that someone is. Making sure everyone understands their responsibilities is key to ensuring nothing is missed.

4. You foster ill will. When employees feel as though they completed a task, only to find out that they fell short of expectation, they feel frustrated. Most people are more than happy to do a job well the first time, as long as they understand the requirements. Over time, when people are told over and over that expectations weren’t met, they will become disgruntled. Before you get upset with someone for not performing to your standards, ask yourself if you made your standards clear.

When you learn to clarify projects, expectations and tasks you will find that there are many positive results. Relationships with employees and customers will improve. Your workplace will become more productive because there will be a reduction in work that has to be repeated. In addition, you’ll find that people have greater satisfaction in the work they complete.

It can be very easy to assume that everyone understands requirements the same way. But, when you learn to clarify every time, you’ll find that getting work done right the first time gets much easier.

Clear Communication, effective commuication skills, resilience coaching, resilient leaders, resilient teams
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Our Clients Say

We have had the pleasure of working with Cindy Stradling to source several top notch consultants to assist us with the design and delivery of a variety of Learning and Development and HR Programs. This this successful collaboration we have truly appreciated Cindy's very high standards for members of her network, the drive and energy she brings to her work and most importantly her strong commitment to understanding and meeting the needs of her clients.

Deborah A. Fillippe, CHRL VP Human Resources Kenaidan Contracting Ltd.

Cindy has been a terrific resource to Metro! She met with us to clearly understand our needs then provided us with a shortlist of top-quality trainers for us to meet. The whole process was simple and seamless, and it saved us a lot of time in sourcing companies with specific skill sets. She's a pleasure to work with.

Gary Grant, CHRL Director, Talent Management and Training Metro Inc.

Cindy provides a very progressive and engaging training environment. We have seen her successfully provide solutions to companies and individuals from all sectors, from the sophisticated to entry level. The integrity she applies to all aspects of her business is beyond reproach.

Al Diggins President and GM Excellence Manufacturing Consortium

Cindy has been engaged by Express Scripts Canada to provide Presentation Skills training to our management team. Cindy's expertise in this area has been invaluable in supporting our leaders with their leadership development in their presentation styles.

Anthea Gomez Director, Human Resources & Corporate Services Express Scripts Canada

Cindy is the epitome of positive energy! I didn't just work with Cindy at Duplium; I continue to keep in touch with Cindy because she is a wealth of knowledge and always a delight to catch up with. If you need something or someone, just ask her, she will get it done! She embodies the unique combinations of integrity, commitment and resourcefulness. Thank you Cindy for all the times you gave me just what I needed!

Susan Orenbach Senior Human Resources Professional

We engaged Cindy to help us develop a leadership training program and provide our management with one on one coaching. Cindy's professionalism, ability to understand our challenges and develop an innovative, cost effective training program in a timely manner was truly impressive. I recommend and welcome the opportunity to work with Cindy.

Marina Lichtenberg National Manager, Talent Acquisition Canon Canada - "Your gateway to a dynamic career with Canon"

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