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The Gift Of Listening by Cindy Stradling CSL, CPC

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The Gift Of Listening by Cindy Stradling CSL, CPC

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September 29, 2020

One of the challenges in today’s always connected and always communicating world is that everyone is talking, but few people are listening. Even going to a friend or family member for a conversation often ends in the listener making assumptions about the problem and providing advice, which is not the same as really listening to the challenges, concerns, and issues you are facing.

Working with a coach is a very different experience. Coaches are focused on really listening to what their clients are saying, and to pick up on what is not being said in the conversation. Some coaches call this listening in between the words, as sometimes the silences and the lack of answer to a question speaks volumes.

The Listening Process

In an executive or leadership coaching session, the coach asks questions to assist the coachee (client) in delving deeper into the issue. This is essential in helping clients to explore their options, to determine the pros and cons of choices, and then make the right decision on a personal level.

It is also essential to help clients to set personal and professional goals that are meaningful and relevant, and that provide the positive changes the client is trying to achieve.

Active or deep listening is a skill, and it requires the coach to be open to hearing all the information the client is providing in the verbal answer. At the same time, the coach is attuned to changes in body language, facial expressions, and voice, while also listening for those gaps or areas of silence that may signal uncertainty, ambiguity, or a disconnect between the verbal message and the internal feelings and beliefs.

Listening for issues and beliefs that may be limiting the client’s ability to achieve their goals, or drawing attention to the disconnects noted between body language and the verbal message, allows the client to drill down deeper and discover the source of these issues.

For example, if a client became very animated about talking about something that happened, the coach might note, “I noticed you become very excited about this new project, what about this is inspiring?”, or “This is something you feel very positive about, why is this important to you?”.

The same is true for honest feedback about inconsistencies. A coach can point this out in a non-judgmental statement, allowing the client to understand where these inconsistencies occur and exploring how they may be blocking the option to move forward with goals and objectives.

Listening is a critical tool for effective coaching. It is also a skill that many in leadership roles focus on in professional development to be more effective in working with their teams.

certified coach, coaching and listening, coaching for success, Listening
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Cindy Stradling

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Our Clients Say

We have had the pleasure of working with Cindy Stradling to source several top notch consultants to assist us with the design and delivery of a variety of Learning and Development and HR Programs. This this successful collaboration we have truly appreciated Cindy's very high standards for members of her network, the drive and energy she brings to her work and most importantly her strong commitment to understanding and meeting the needs of her clients.

Deborah A. Fillippe, CHRL VP Human Resources Kenaidan Contracting Ltd.

Cindy has been a terrific resource to Metro! She met with us to clearly understand our needs then provided us with a shortlist of top-quality trainers for us to meet. The whole process was simple and seamless, and it saved us a lot of time in sourcing companies with specific skill sets. She's a pleasure to work with.

Gary Grant, CHRL Director, Talent Management and Training Metro Inc.

Cindy provides a very progressive and engaging training environment. We have seen her successfully provide solutions to companies and individuals from all sectors, from the sophisticated to entry level. The integrity she applies to all aspects of her business is beyond reproach.

Al Diggins President and GM Excellence Manufacturing Consortium

Cindy has been engaged by Express Scripts Canada to provide Presentation Skills training to our management team. Cindy's expertise in this area has been invaluable in supporting our leaders with their leadership development in their presentation styles.

Anthea Gomez Director, Human Resources & Corporate Services Express Scripts Canada

Cindy is the epitome of positive energy! I didn't just work with Cindy at Duplium; I continue to keep in touch with Cindy because she is a wealth of knowledge and always a delight to catch up with. If you need something or someone, just ask her, she will get it done! She embodies the unique combinations of integrity, commitment and resourcefulness. Thank you Cindy for all the times you gave me just what I needed!

Susan Orenbach Senior Human Resources Professional

We engaged Cindy to help us develop a leadership training program and provide our management with one on one coaching. Cindy's professionalism, ability to understand our challenges and develop an innovative, cost effective training program in a timely manner was truly impressive. I recommend and welcome the opportunity to work with Cindy.

Marina Lichtenberg National Manager, Talent Acquisition Canon Canada - "Your gateway to a dynamic career with Canon"

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