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Internal Customer Service

Customer Service, Leadership
1011 Views

June 14, 2010

I thought this was a great story to share because often when we think of Customer Service, we think of providing service for external people only.  One of our clients in the communications and marketing industry called to ask if I could suggest some ideas to address an internal concern they were experiencing.  The employees in the finance department were in constant conflict with the other departments within the organization.  There was a lot of frustration with the way the finance folks were being received.  After doing a little research, I learned that there was a need to provide the finance department with some new tools by which to deal with their day to day situations.  The finance department lacked both the customer service skills and the understanding that the other employees they were dealing with were actually their internal customers.

I connected this client with our Alliance partner who is highly skilled at customizing customer service solutions.  The initial program helped shift the perception of the finance department to create a customer service attitude toward everyone they dealt with.   The subsequent program provided them with the tools to respond consistently in a professional manner to both internal and external people.

I recently spoke with one of the participants and she shared with me how much more pleasant it was to work in their department now.

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Cindy Stradling

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Our Clients Say

We have had the pleasure of working with Cindy Stradling to source several top notch consultants to assist us with the design and delivery of a variety of Learning and Development and HR Programs. This this successful collaboration we have truly appreciated Cindy's very high standards for members of her network, the drive and energy she brings to her work and most importantly her strong commitment to understanding and meeting the needs of her clients.

Deborah A. Fillippe, CHRL VP Human Resources Kenaidan Contracting Ltd.

Cindy has been a terrific resource to Metro! She met with us to clearly understand our needs then provided us with a shortlist of top-quality trainers for us to meet. The whole process was simple and seamless, and it saved us a lot of time in sourcing companies with specific skill sets. She's a pleasure to work with.

Gary Grant, CHRL Director, Talent Management and Training Metro Inc.

Cindy provides a very progressive and engaging training environment. We have seen her successfully provide solutions to companies and individuals from all sectors, from the sophisticated to entry level. The integrity she applies to all aspects of her business is beyond reproach.

Al Diggins President and GM Excellence Manufacturing Consortium

Cindy has been engaged by Express Scripts Canada to provide Presentation Skills training to our management team. Cindy's expertise in this area has been invaluable in supporting our leaders with their leadership development in their presentation styles.

Anthea Gomez Director, Human Resources & Corporate Services Express Scripts Canada

Cindy is the epitome of positive energy! I didn't just work with Cindy at Duplium; I continue to keep in touch with Cindy because she is a wealth of knowledge and always a delight to catch up with. If you need something or someone, just ask her, she will get it done! She embodies the unique combinations of integrity, commitment and resourcefulness. Thank you Cindy for all the times you gave me just what I needed!

Susan Orenbach Senior Human Resources Professional

We engaged Cindy to help us develop a leadership training program and provide our management with one on one coaching. Cindy's professionalism, ability to understand our challenges and develop an innovative, cost effective training program in a timely manner was truly impressive. I recommend and welcome the opportunity to work with Cindy.

Marina Lichtenberg National Manager, Talent Acquisition Canon Canada - "Your gateway to a dynamic career with Canon"

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