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Communicating with Clarity by Cindy Stradling CSP, CPC

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Communicating with Clarity by Cindy Stradling CSP, CPC

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January 30, 2018

It’s been said that the root of most problems between people come from unmet expectations and miscommunication. Working on remedying these two issues in your relationships with professional and personal relationships will provide you with many benefits and increase your effectiveness at work and at home.

Communicating clearly and understandably is one of the most important things you can do as a business leader. When communication is clear, expectations are clear, as well, helping to ensure that work is completed as expected.

Today’s culture has conditioned us to text or email rather than call or meet with people in person. Both texting and emailing can be efficient forms of communication, but both can also be very unclear forms of communication. Both mediums make asking questions difficult, and both make it difficult to convey any sense of urgency without sounding angry. You’ll immediately find that your communication efforts are better received if you begin to use conversation over text and email when possible. Think about the communication before you decide which medium to use. If there are likely to be questions and a good deal of back and forth, conversation is best. If you are simply communicating a simple piece of information that won’t likely require interaction, email or text is appropriate.

It’s also important to learn the habit of checking for understanding. Ensuring the person really understands what you’re trying to say will help clear up expectations. Think back on miscommunications you’ve had in the past and see if you can find patterns. Maybe you tend to have miscommunications with the same person over and over. Or, maybe your miscommunications are mostly centered around one subject, such as timelines. If so, these are the first areas where checking for understanding should become a priority.

In your personal relationships, checking for understanding can be a bit trickier. In your closest relationships, such as with a spouse, it’s important to communicate often so that you each have a good understanding for the other person’s general perspective on a subject. You will both bring personal perspectives to any issue, and understanding the other person’s history on the subject is helpful to discussing it further.

Clear communication is mostly a habit, and it will take some time before you master it effectively. However, even making some of the simple changes listed here should help you to have a clearer understanding between yourself and others quickly. Keep up the effort to use the right medium, communicate regularly, and check for understanding, and you’ll find your message is getting across just the way you planned.

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Cindy Stradling

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Our Clients Say

We have had the pleasure of working with Cindy Stradling to source several top notch consultants to assist us with the design and delivery of a variety of Learning and Development and HR Programs. This this successful collaboration we have truly appreciated Cindy's very high standards for members of her network, the drive and energy she brings to her work and most importantly her strong commitment to understanding and meeting the needs of her clients.

Deborah A. Fillippe, CHRL VP Human Resources Kenaidan Contracting Ltd.

Cindy has been a terrific resource to Metro! She met with us to clearly understand our needs then provided us with a shortlist of top-quality trainers for us to meet. The whole process was simple and seamless, and it saved us a lot of time in sourcing companies with specific skill sets. She's a pleasure to work with.

Gary Grant, CHRL Director, Talent Management and Training Metro Inc.

Cindy provides a very progressive and engaging training environment. We have seen her successfully provide solutions to companies and individuals from all sectors, from the sophisticated to entry level. The integrity she applies to all aspects of her business is beyond reproach.

Al Diggins President and GM Excellence Manufacturing Consortium

Cindy has been engaged by Express Scripts Canada to provide Presentation Skills training to our management team. Cindy's expertise in this area has been invaluable in supporting our leaders with their leadership development in their presentation styles.

Anthea Gomez Director, Human Resources & Corporate Services Express Scripts Canada

Cindy is the epitome of positive energy! I didn't just work with Cindy at Duplium; I continue to keep in touch with Cindy because she is a wealth of knowledge and always a delight to catch up with. If you need something or someone, just ask her, she will get it done! She embodies the unique combinations of integrity, commitment and resourcefulness. Thank you Cindy for all the times you gave me just what I needed!

Susan Orenbach Senior Human Resources Professional

We engaged Cindy to help us develop a leadership training program and provide our management with one on one coaching. Cindy's professionalism, ability to understand our challenges and develop an innovative, cost effective training program in a timely manner was truly impressive. I recommend and welcome the opportunity to work with Cindy.

Marina Lichtenberg National Manager, Talent Acquisition Canon Canada - "Your gateway to a dynamic career with Canon"

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