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Customer Service – Going Beyond Expectations

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Customer Service – Going Beyond Expectations

Customer Service
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April 5, 2010

How do get a good fit to become a perfect fit?

Customer Service – Going Beyond Expectations

I was called into a meeting with a new client.  The industry of this client is highly emotional and required a special skill set to interact effectively with their customers.  My client was interested in providing some of their staff with customer service training.  I met with both the Director and Manager of Human Resources.  They were both very clear as to the outcomes they wanted to achieve as a result of the training.  They wanted the experience of their customers to be one of compassion, empathy and professional.  Given the very sensitive nature of their business I could see there were two members of our alliance that would be able to provide them with the customized solution they were looking for.  Both these alliance members had extensive experience with this type of training and they both had very different approaches.  I thought either of them would do a great job and recommended that the client meet with both of them.

I met with the client to discuss next steps after they had met with both alliance partners.  The client loved them both and I suggested we combine the programs of the two alliance partners to create a totally unique and customized program.  They were thrilled with the suggestion and my alliance partners were eager to collaborate.  Once the final program was approved the client concluded this program would be so impactful they wanted the entire company to take the program.   In the month that followed small groups were taken through this highly engaging course and the feedback from the participants was fantastic. Three years later the client is still pleased with the difference this training made in the way their employees interact with their customers.

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Cindy Stradling

https://www.youtube.com/watch?v=ppG0kCMfH4g

Our Clients Say

We have had the pleasure of working with Cindy Stradling to source several top notch consultants to assist us with the design and delivery of a variety of Learning and Development and HR Programs. This this successful collaboration we have truly appreciated Cindy's very high standards for members of her network, the drive and energy she brings to her work and most importantly her strong commitment to understanding and meeting the needs of her clients.

Deborah A. Fillippe, CHRL VP Human Resources Kenaidan Contracting Ltd.

Cindy has been a terrific resource to Metro! She met with us to clearly understand our needs then provided us with a shortlist of top-quality trainers for us to meet. The whole process was simple and seamless, and it saved us a lot of time in sourcing companies with specific skill sets. She's a pleasure to work with.

Gary Grant, CHRL Director, Talent Management and Training Metro Inc.

Cindy provides a very progressive and engaging training environment. We have seen her successfully provide solutions to companies and individuals from all sectors, from the sophisticated to entry level. The integrity she applies to all aspects of her business is beyond reproach.

Al Diggins President and GM Excellence Manufacturing Consortium

Cindy has been engaged by Express Scripts Canada to provide Presentation Skills training to our management team. Cindy's expertise in this area has been invaluable in supporting our leaders with their leadership development in their presentation styles.

Anthea Gomez Director, Human Resources & Corporate Services Express Scripts Canada

Cindy is the epitome of positive energy! I didn't just work with Cindy at Duplium; I continue to keep in touch with Cindy because she is a wealth of knowledge and always a delight to catch up with. If you need something or someone, just ask her, she will get it done! She embodies the unique combinations of integrity, commitment and resourcefulness. Thank you Cindy for all the times you gave me just what I needed!

Susan Orenbach Senior Human Resources Professional

We engaged Cindy to help us develop a leadership training program and provide our management with one on one coaching. Cindy's professionalism, ability to understand our challenges and develop an innovative, cost effective training program in a timely manner was truly impressive. I recommend and welcome the opportunity to work with Cindy.

Marina Lichtenberg National Manager, Talent Acquisition Canon Canada - "Your gateway to a dynamic career with Canon"

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