We Are Always Communicating by Cindy Stradling CSL, CPC
Whether we realize it or not, we are always communicating. Every gesture, facial expression, and even our silence sends a message to those around us. For middle managers in today’s fast-paced industries, understanding this constant flow of verbal and non-verbal communication is vital if they want to lead teams effectively and avoid any misunderstandings that could easily derail projects or harm morale.
Verbal Communication: The Spoken Word
Even in the 21st century words still form the backbone of workplace interactions. When you give instructions during a team meeting or provide feedback in a one-on-one interaction, the tone of your voice and the pace and clarity matter as much as the content. A hurried explanation might merely confuse the other person, while a calm, deliberate manner builds confidence.
That is why managers often focus on this aspect of communication because it’s direct and measurable. Emails, calls, and presentations are all verbal exchanges that drive results.
Relying solely on words, however, sometimes misses half the picture. Non-verbal cues are often able to fill in the gaps, conveying more than speech alone.
Crossed arms during a discussion can, for example, signal defensiveness even if your words say “I’m open to ideas.” A nod or steady eye contact reinforces support, while avoiding eye contact might suggest doubt. Studies show that non-verbal communication accounts for up to 93% of a message’s impact in face-to-face interactions, with body language and tone far outweighing words alone.
In hybrid work environments, this also applies to virtual meetings: slouching on camera or muted enthusiasm in your voice can undermine your authority.
Why It Matters for Managers
In middle management, where you’re bridging executives and front-line staff, misreading these signals can easily lead to real costs. A team member hesitant to speak up might interpret your rushed nod as disinterest. Conversely, correctly interpreting a colleague’s furrowed brow allows you to pause and clarify what you meant, preventing possible misunderstandings downstream.
Constant communication means every interaction shapes team dynamics, productivity, and trust. Consider this scenario: During a project review, your verbal praise is strong, but fidgeting suggests impatience. Subordinates pick up on it, feeling undervalued. Awareness turns this around, helping you to align your posture and expressions with what you really want.
Strategies to Master The Art of Verbal And Non-verbal Communication
- Align your verbal and non-verbal messages: Practice mirroring positive body language, like open palms and leaning in, to match encouraging words.
- Observe actively: Note team members’ baselines (i.e. their normal posture) to spot any signs of stress or confusion.
Practical Steps Forward
Start small: Record a meeting and take a close look at your own cues. Train your team on this too to help foster a culture where everyone communicates intentionally. Tools like video feedback sessions will further help to build awareness.
Ultimately, embracing that we are always communicating empowers middle managers to lead with with more clarity. It also helps to transform routine exchanges into opportunities for alignment and growth.