One Stop Convenience Helps Mom to Be
Several months ago I met with a potential new client. When I got to the appointment I met with a lovely young lady who was very pregnant. She was expecting her first child and was anxious to make sure she had all of her training needs handled before she went on mat leave.
When I first spoke with her, she was unclear about our offerings at Athena Training and Consulting as she had never heard of a company like ours before. I quickly explained to her on the telephone that we are a one-stop shop for all her training, coaching and HR consulting needs and she agreed to meet with me right away.
After the initial meeting I left fully understanding her need for public workshops to provide both communication skills and supervisory skills for several of their managers. I immediately connected her with Joe and he registered her employees for the next upcoming classes.
A few days later she called and said she wanted to run an Excel and PowerPoint training session for a number of her employees from different departments. She was thrilled at how easy it was to have these resources readily available to her. I had Lee connect with her, clarify a few final points and schedule the training. During my confirmation call with her I asked her if there were any other needs that she had and she didn’t think so and that she will call me if she did.
Later that day she called to inquire if I had anyone who could support some of their human resources functions while she was off and I immediately introduced her to Tammy and presto she had her solution! In fact they are still working with this client.
A week later I received an email asking me if I had anyone who could do some one-on-one personal coaching for personal branding. They had several high potential employees and wanted to provide them with training to enhance their confidence and brand presence. I was delighted to introduce her to Dorothy and she was again thrilled at how easy it was to be connected with a professional coach.
During all the interactions and referrals she commented many times to my alliance partners what a fabulous service we offered. I spoke with her the day before she was leaving for maternity leave and she thanked me for how easy we made it for her to provide the company with the solutions they needed. She loved that it was so stress free. I shared with her that is why I love what I do!
By Cindy Stradling CPC, CSP