Athena Training and Consulting’s partners offer a wide variety of customized solutions to support organizations in their continued success and growth.
Beyond NO Sales Training Program
Twelve week sales course comprising six ½ days of training and 6 coaching sessions throughout. 6 modules – one module trained every second week. The off week will include a coaching session with each participant to reinforce learning.Customized to meet the needs of each client.
Connect Sales Program
The CONNECT© sales program is a highly interactive sales training program that combines proven methods for business development and cutting edge 21st century sales tools. This program teaches methods for lead generation and getting that all important “first appointment.” Getting your foot in the door can be easier than ever before using the tools and techniques offered in this program.
Hospitality Sales and Service
The program is designed for the tourism and hospitality industry and ideal for Sales Managers and Catering Sales personnel however can be customized to various industries. Each program would be tailored specifically to the individual attendees.
We address many of the key challenges in effective negotiation and relationship management, and offer a simple yet powerful framework for preparing for, conducting and evaluating all of your negotiations. You will also learn how to communicate and advocate for your interests, while building strong working relationships, and how to effectively deal with difficult negotiators.
Sales Coaching Skills
This workshop utilizes accelerated training techniques such as case studies, role-plays and simulations to help attendees learn more effectively. The suggested class size is 8-20 participants to allow maximum interaction. This workshop is available as either a half-day or full-day session. The full-day session provides more in-depth information, so your contact center can boost its performance even further. At the end of the seminar, each participant will leave with an implementable action plan to improve their team’s sales results.
Sales and Social Media
Discover which social media platforms will work best for your business, and how other organizations are successfully using social media to reach new customers and generate loyalty. Learn the steps you will need to develop a winning strategy, and avoid the pitfalls of “leading with the tool”. Find out how to take advantage of some of the more advanced business features of social networking sites, and how to track your ROI.
Sales Training for Call Centre Agents
Good service is not enough to ensure long term business viability. You need to seize opportunities to up-sell and cross-sell products and services over the phone.
Socialize the Top of Your Sales Funnel
Our Alliance Partner is the leading Social Selling company in North America. We help you, the sales professional “Socialize the Top of your Sales Funnel.” They provide world-class Social Selling solutions that drive sales opportunities.
Tele-coaching for Sales Teams
Tele-coaching is a confidential, personalized and interactive process that supports sales teams to more consistently achieve sales goals. Athena Alliance coaches provide a structure where the coach uses a variety of tools to assist the team in setting and achieving their sales goals.
Customer Service on the Web
Learn about best practice for providing web-based customer service. Understand the key psychological elements of serving web customers. See how the leading online applications allow your service reps to save time, increase the bottom line, and build customer satisfaction. Participate in a mini-workshop to create a customer service message for your company’s website.
How to Handle Irate Clients
82% of upset members will deal with your company again… if their issue is resolved quickly. Designed specifically for dealing with upset callers, this workshop will help you soothe irate customers and build long lasting client relationships.
Legendary Customer Service
Everyone in your organization needs to understand the Experience a strong service culture creates for your customer – Each & Every Time. This is what builds loyal customer relationships and a better environment for employees. Satisfied customers will become your advocates and will remain fiercely loyal. A true service culture also includes providing excellence in customer service for internal customers as well. It is no accident that organizations such as Disney who live the customer excellence culture is also an exceptional place to work.
Secrets to Great Telephone Customer Service
When people call your organization, do they receive warm, friendly support or do they speak with technically competent people who want to help, but lack the skills needed to provide great customer service?.