Applications of “The Work” to Organizational Life

Applications of “The Work” by Byron Katie to Organizational Life

  • Decision Making
    • Open business opportunities that were invisible while being bound by known and/or unrecognized base assumptions
    • Check/validate underlying and basic assumptions (“the financial landscape is going to be difficult”, “We must be no. 1”)
  • Innovation

Examine existing processes and find breakthrough new ideas (“our company makes coffee” à “Our Company makes drinks that have no coffee” à DECAF!”, “we build/sell phones so that people can make calls” à “Let’s create a phone that only RECEIVES calls”)

  • Problem Solving

Analyze organizational problems, identify if the perceived problem is actually the real problem (“our customers are leaving because of poor customer service… is it true?”, “morale is low… is it true?”)

  • Assessing Data, Managing Ambiguity

Managers, who operate in environments that are in a constant state of fog and ambiguity, needing to assess data collected by others, can use the tool to assess the quality and implications of the data

  • Crisis Management

Find the calm in the eye of the storm by pausing to get a better grasp of the real landscape using the four questions and turnarounds

  • Meetings

Use the tool in meetings to assess ideas, bridge across differences of opinion, and create action plans

  • Coaching

Leaders can use the tool as part of coaching/mentoring to help others perform at their best

  • Creating high performance team

Use the tool as a joint language for teams to work through

  • Interpersonal issues
  • Change
  • Problem solving
  • Conflict Management

Resolve conflict between people or groups (“He sabotaged my project”… is it true? Turn it around…)

  • Change management – increase ‘buy-in/ decrease resistance

Enable teams of all size to explore fears, barriers, misconceptions they have associated will all aspects of organizational changes, restructuring, mergers, and acquisitions.