Writing Effective eMails for Business

Writing Effective eMails for Business

In-class format: 2 days

Also available in an eLearning format

Are your eMails ever misread or misunderstood? Are you leaving recipients with a good impression of your services, brand or your company?

eMail has become one of the most popular ways to communicate within business, but few companies have implemented protocols for maintaining professionalism, maximizing efficiency and ensuring protection from liability for themselves and their employees.

 This course will provide the tools for writing effective and professional eMails when communicating with either internal or external audiences.  Learners will be able to write with power, persuasion and confidence, set up customer service letter libraries, and improve their response time to eMail communications.

Learning outcomes:

  • Recognize the importance of creating a meaningful and concise subject line
  • Discover how to keep eMails to an appropriate length, for effective message delivery
  • Examine common eMail writing mistakes and identify the means to avoid them
  • Analyze sample eMail communications sent by your company, to determine areas in need of improvement