The Business of Listening

The Business of Listening

Why should you care about listening skills?

Most of us have developed as business people in organizational cultures that emphasize the persuasiveness of the speaker. We’ve spent countless hours, and a great deal of money, attending to our appearance, business dress, body language, facial expression, selection of language, tone of voice, charts, graphs, and on and on. The importance of those factors is not denied. However, they’re not the only factors influencing communication. And are they powerful enough, when we’re trying to get the best from a diverse group of people, build a customer-focused organization, or influence those who disagree with us?

As Kenneth R. Johnson, said in his book, Effective Listening Skills, “Listening effectively to others can be the most fundamental and powerful communication tool of all. When someone is willing to stop talking or thinking and begin truly listening to others, all of their interactions become easier, and communication problems are all but eliminated.”

Understanding others, results in them understanding you

Consciously cultivating your listening skills helps you understand the many difficulties affecting other people. You become better at being heard and understood.

Use your human resources better

Improving your listening skills helps you more fully use the diverse knowledge, wisdom, energy and enthusiasm of the people you deal with.
Get more out of face-to-face interaction

Maximize the value of your live, non-electronic, conversations. Face-to-face interaction still influences the quality of your business relationships and meetings more than any other factor.

Gain depth and intimacy

You engage more deeply and intimately with your people, your teams and important organizational issues and changes.


Improving your listening skills helps you maintain the energy, equilibrium and enthusiasm of others, as well as your own. Contact us today to find out more about “The Business of Listening.”

The Listening Advantage©
Getting better results, greater respect and stronger relationships through intentional listening.

The Listening Advantage© for Leaders
Effective leaders leverage listening effectively.  They know influence and getting buy-in comes from listening and understanding their clients, employees, associates, bosses and stakeholders.  They practice authentic openness, curiosity, empathy and respect.

Leaders who model authentic listening:  
•    build their organization’s results
•    show respect for others and gain it for themselves
•    build inspiring relationships with their people.

Group Blended Program for Leaders
•    12 participants
•    4 – ½ days at 3 week intervals
•    Lots of practice
•    2 facilitator coaches
•    Additional options:  individual videotaping, online assessment

 Small Group Blended Program for Leaders
•    4 participants
•    4 – ½ days at 4 week intervals
•    6 individual one-to-one and face-to-face coaching sessions
•    Online assessment
•    Individual videotaping at least 4 times
•    Lots of practice, feedback and action planning

“Listening well is as powerful a means of communication and influence as to talk well.”    John Marshall