Making a Difference by Cindy Stradling CSP, CPC

As business leaders, we solve problems every day. But, sometimes solving problems becomes a rote action – one we do without really considering what we could do with the opportunity before us. index2

In many business opportunities, we have the chance to not only solve a problem, but make a true difference for someone, whether it’s our own business, the life of a customer, an employee, or someone who simply needs our help. Taking a few extra minutes to look for the opportunity in each problem we encounter can make a big difference in our business or in someone else’s life.

For example, consider filling an open position in your office. When you look at applicants, do you ever consider who needs the job the most? Most of us do not. Instead, we consider who has the most experience, the best education. We look at who will fit in our office environment best, and whose salary requirement is lowest. These are all important considerations. However, if you add who needs the job most, or who will appreciate it most to the list of considerations, you might have an entirely different hiring decision.

Sometimes, when we take an extra moment to consider the impact of our decisions on others, we find ways to make a difference that we never imagined. And, this impact affects us, as well.

One of my colleagues recanted to me one of the best decisions she ever made. She took a job in a business that had just had a serious accident, resulting in the death of an employee. The owner, who had run a successful business for 26 years, without so much as person with a paper cut, had suddenly had a death and serious injury from a single accident. He was devastated and needed someone to come in and evaluate his processes, deal with regulatory authorities and help him make changes. The money wasn’t great, but the need was extraordinary. She made a lot of changes, she made a lot of friends and she kept a business from going under because of regulatory fines. She made a difference.

What can you do to make a difference in someone’s life or someone’s business?  Once you evaluate a few decisions based on the difference you can make, you’ll never look at situations the same way again.