CASE STUDY: Mentoring

The case studies outlined in the “Athena In Action” series  are being shared as examples of the variety of solutions  we have provided to our clients for over a decade.

 AIA 600x314 (2)TOPIC: Mentoring

INDUSTRY: Manufacturing

ASSESSMENT/SITUATION: One of my long-time customers called me to meet with him as he was super excited to share with me his new performance model.  He had been using various Athena Alliance partners in different areas globally and wanted to add a new program.  We had already helped them build a very robust leadership development program that supported all management levels, from first-time supervisor to senior executive team.  My client wanted to add a mentoring program, but wasn’t sure all of his leaders had the skills to be able to do this effectively.  He had identified some key people whom he felt would make excellent mentors and wanted to see if I could help him with some training on how to mentor others.

ATHENA PARTNER MATCHING:  This was an easy match for me, as I have in the Athena Alliance a partner who delivers one of the best mentoring programs in the market today.  After I connected the partner to the client, my client said it was an amazing option for them, and he couldn’t wait to get started.

SOLUTION:  After assessing the leaders intended to be included in the mentor training, the Athena Alliance partner agreed that the leaders were excellent choices. The Athena Alliance partner proposed a 3-month program that was delivered in short 2-hour sessions bi-weekly, with homework in between.

RESULTS: This program was so well-received; they saw such immediate results that it has now been added to their senior leadership program.  The client himself participated, and he shared with me that mentoring done right is a very rewarding experience for both the mentor and the mentee.

Confidentiality is very important to us at Athena Training and Consulting Inc.  The company names and individuals have been kept private in these case studies in compliance with our Privacy Policy.

Seriously! You Think You Can Manage Time? by Cindy Stradling CSP, CPC


People spend a lot of time talking about time management. In addition, people often complain that they don’t have enough time to get everything done. But, the truth, as we all know, is that all of us have exactly the same number of hours in every day. It’s not about how much time you have, it’s how you manage your priorities.images

Many people would benefit by handling time management exactly backwards of how they currently handle it. Instead of trying to fit in all the things you want to do, try prioritizing those things and allotting time to them. For example, you know what your work hours are, so use that time frame to prioritize what you want to get done in those hours.

This is a fundamentally different approach than making a “to do” list for the day and then working as many hours as needed to complete it or leaving for home at the end of the day with things unfinished. Plan how many hours you want to work for the day, and then prioritize your tasks. Some tasks will be things that must get done that day, while others will have some time flexibility. Prioritize your “must do” tasks into time slots on your calendar, along with appointments for the day. Then, fit your other tasks into the available time with the highest priority tasks scheduled first.

Putting your tasks on your calendar with specific time allotted to completing these helps prevent time wasting and gives you a sense of urgency in getting  your most tasks completed, if you can be disciplined enough to treat these just as you would an appointment.

By prioritizing this way, you should have all of your most important tasks completed at the end of the day, with some of your next highest priority completed, too. When you make your schedule for the next day, some of your uncompleted tasks will move up in priority.

This system allows you to leave work on time most days, freeing you up for the things you need and want to do in your personal life. Prioritize your off hours in a similar fashion if you’re one of those people who tends to over schedule their personal time, as well.

This system won’t guarantee you’ll never have to work past your preferred work hours to keep everything going. However, it will ensure that you are aware of your time and you most important priorities during that time. This will help you go a long way toward better use of the time you have each day to meet your professional and personal goals.

Spring Tune Up for Your Health by Cindy Stradling CSP, CPC


Spring is the time of year when all things are new. Our minds turn to spring cleaning, swapping out winter clothes for summer ones and renewing the look of the front of our home. As you’re contemplating all these other items, don’t forget to maintain your health, too.images

It’s easy to forget little things like yearly physicals, having your teeth cleaned, or getting those recommended tests that come with age, but it’s important not to let these items be forgotten.

Maintaining your health through regular checkups and preventive tests and procedures is no different than maintaining your home or car. If you don’t clean out the gutters and have the oil changed, it will lead to problems that take far more time and cost far more money to repair. Maintenance is a way of protecting your investment, and what bigger investment do you have than your health?

Routine physicals and preventive measures take little time and cost little money. In fact, most preventive measures are fully covered by health or dental insurance because insurance underwriters understand that it’s cheaper to cover the preventive maintenance than to have to pay to fix the health problem later. That’s a lesson we’d all do well to internalize.

Maintaining your health is important for your family. They depend on you and need you to be in top form. You can’t take care of them if you don’t take care of yourself first. In addition, teaching your children that health maintenance is important will help to set them up to be conscious of their own health later in life.

Maintaining your health is a smart business move, too. Your business is an investment, and you are that investment’s most important asset. If you lose time due to sickness, the business suffers. Too much time lost to sickness could ruin the business entirely.

So, as you make your “to do” list for the spring, take a look at your health records. If you’ve neglected having checkups or preventive procedures, get these on the calendar as soon as possible. The time away from work or other activities you’ll have to devote to getting caught up is nothing compared to what it could cost you in time, money and well-being if you choose to neglect yourself and have health issues as a result.

CASE STUDY: LMS System Implementation Support

AIA 600x314 (2)The case studies outlined in the “Athena In Action” series are being shared as examples of the variety of solutions we have provided to our clients for over a decade.

TOPIC: LMS System Implementation Support


ASSESSMENT/SITUATION: During a regular follow-up call with this client, I asked her what was new.  She said they were looking at implementing a new LMS system.  They were in the very early stages, and she was committed to move forward within that fiscal year.  She said she wanted to be sure they chose the right system and needed to find support for the implementation.

ATHENA PARTNER MATCHING:  I shared with her that one of the Athena Alliance partners had extensive experience with both the selection process and the implementation of LMS systems.  She said she was surprised because she had thought of me for her training and coaching needs, more of the “soft skills,” so to speak.  I suggested she speak with my partner to confirm if she would be able to support them with this important project.

SOLUTION:  My client and partner had a long discussion about how she could support them.  They put my partner on the payroll in a part-time consulting position and proceeded to select and implement their new LMS system.

RESULTS:  My client was thrilled with the speed and ease in which this project was completed.  During a recent call, she shared with me that bringing my partner into the company was one of the best decisions she could have made, and her boss complimented her on how efficient everything was implemented.  Everyone was very pleased at the success of this project, and we were happy that we could support my client.

Confidentiality is very important to us at Athena Training and Consulting Inc.  The company names and individuals have been kept private in these case studies in compliance with our Privacy Policy.


Customer Service and Beyond by Cindy Stradling CSP, CPC


Good customer service is a secret to success in any business. Though the details vary by industry, the basic customer service principles are the same. Providing excellent customer service to your clients helps ensure your business thrives. In most businesses, gaining customers is expensive, so keeping these customers after you’ve won them is critical. Providing good customer service is the single biggest thing you can do to keep those customers. Here are five customer service principles that transcend industries.index2

  1. Know your product or service. You should be able to talk knowledgeably about your products. When customers have questions, you should be able to answer these. When you don’t know the answer, you should be committed to getting the answer quickly for the customer.
  1. Provide timely service. Don’t make customers sit on hold or wait in ridiculous lines. Of course, there are times when business is busier than other times, but do your best to keep the customer’s wait short.
  1. Be friendly. If you’re a customer facing employee, you don’t get to be in a bad mood. Be nice, every time, even when the customer isn’t nice to you.
  1. Keep your promises. If you tell a customer you will call them on Thursday with the answer, then call them on Thursday. If you don’t have the answer, at least let them know that you are still working on it and give them a new time when you will call them back.
  1. Follow up. Be proactive in following up on customer problems. Rather than assuming a problem is resolved because the customer didn’t call back, take the time to call and ask if the problem is resolved.
  1. Be reasonable about rules. It’s imperative that companies have rules. However, do your best not to apply rules arbitrarily, or use these to avoid doing what is right. When the rules just don’t make sense for the customer’s situation, be willing to go to bat for the customer to get an exception approved. Be willing to admit it when a rule shouldn’t apply.

Discuss these six principles within your organization and assess how you’re doing as a group. While these all seem like obvious things to do, they may not be everyday practice. Look for ways to improve your customer service using these ideas. Your customers, and your bottom line, will thank you.

CASE STUDY: Creating a Customized In-House College

The case studies outlined in the “Athena In Action” series are being shared as examples of the variety of solutions we have provided to our clients for over a decade.

TOPIC: Creating a Customized In-House CollegeAIA 600x314 (2)

INDUSTRY: Construction

ASSESSMENT/SITUATION:  It was 12 years ago when I first met with this client.  They wanted to create and run an in-house college where selected employees would attend a 3-year program where they would learn various topics on leadership. Young high potentials with the ability to grow in the organization were selected for the program.  The program would give them the development needed to move to Mid-Level Management. This company was totally committed to creating a powerful program that supported ongoing learning for their managers.

ATHENA PARTNER MATCHING:  The partner I chose for this client was a facilitator/coach who had extensive leadership skills training programs, a wide range of assessment tools and was an engaging facilitator.

SOLUTION: It took a few months to get the program designed.  It included topics such as leadership, delegation, giving feedback, difficult conversations, communication skills, presentation skills, personal branding, DiSC and coaching.  They have also periodically included other programs such as Outlook and Microsoft Office training.


To date, they have had 40 Graduates since the program started in 2005.  Of these, 5 have left the company, 35 have been promoted one level and 9 have been promoted multiple levels.   The current VP Operations is an Alumni of the program.  The Program is very prestigious, and graduates stand out in the organization.   The grad event starts with a Grad Ceremony, they attend a dinner with a guest and all of the executives attend.   They stay downtown and attend a Sunday morning breakfast as well.   They all receive company shares when they graduate.

Confidentiality is very important to us at Athena Training and Consulting Inc.  The company names and individuals have been kept private in these case studies in compliance with our Privacy Policy.

Are You a Salaried Entrepreneur? by Cindy Stradling CSP, CPC


index2As a business employee, you may believe you have little influence on the decisions that are made about how the business is run. Depending upon your particular situation; this may or may not be true. However, there are reasons you should act like an entrepreneur even when you don’t own the business. Take a look at some of the benefits you can realize by having an entrepreneurial mindset instead of an employee mindset.

  1. You’ll make better decisions. When you adopt an attitude as though you own the business, you make decisions based on the best interest of the business, considering far more pieces of the puzzle than when you act like an employee.
  1. You’ll share ideas. With an employee mindset, you might be reluctant to share your ideas for improving a process or reducing costs. But, if you’re acting like a business owner, you are eager to share your ideas for improvement, even if some of these don’t pan out.
  1. You’ll learn more. With the attitude of an entrepreneur, you’ll take every opportunity afforded to you to learn about the business, the industry and leadership.
  1. You’ll be more cost conscious. With an entrepreneur mindset, you won’t be wasteful with money. Instead, you’ll look for the potential return on every investment before making it. However, when you see true return on investment or a significant bottom line improvement that comes from spending a little cash, you’ll be eager to spend it, and able to articulate justification for spending it.

Acting like an entrepreneur even when you aren’t one can offer some very valuable learning experiences, and can entirely change the way you look at your job. It will likely make you a better employee, a more thoughtful manager and a better financial steward. It might also get you promoted, as those in the chain of command notice your efforts.

Even if acting like an entrepreneur doesn’t bring you any rewards in your current job, you can be sure that it will provide a learning experience that will help to prepare you to run your own business one day if that is something you are intending to do.

Be-Do-Have by Cindy Stradling CSP, CPC


We all know it’s important to have goals. We immediately increase our chances of succeeding when we set specific written expectations and measure ourselves against these regularly.

Today, let’s look at goal setting a little differently by looking at who we have to be and what we have to do to in order to have what we want. It’s aindex slightly different spin on the traditional goal setting.

First, start by looking at what you want to have in life. Are you looking for career success, financial security, a legacy or a family life? There will likely be two or three major things you want in life. Once you’ve determined these, move on to the next step.

Think about the kind of person who has the things you want. For example, if you are really longing for a family, but you spend 80 hours a week at work, you will immediately recognize that, right now, you are not being a person who could manage a family. If this is a top priority for you, it’s time to consider if you can work toward your family goal by doing things the way you currently do them.

Next comes the hard part. Determine what you need to do to have the things you have defined as your priorities. Your new goals will be to implement the actions required to bring you the things you desire. If you desire a different career, for example, write down the steps it will take to get you into that field or that company.

As you write down specific tasks, you may find that there are things you believe you want that are incongruent with steps you are willing to take. When this is the case, it’s time for soul searching. You must either decide you are willing to make changes in your life to get what you want, or you must accept the fact that you don’t really want to reach that goal as much as you thought.

No matter what you decide, this is a valuable exercise, because it really helps you to put your goals into perspective, and to prevent spinning your wheels.

Each desire that you have will require a fairly specific set of actions, and will, to some extent, require you to be a particular type of person. Defining your personality and the actions you need to take will help you focus your life on reaching those goals that are truly important.

Holding Yourself Accountable by Ciindy Stradling CSP, CPC


As leaders, we regularly hold others accountable for their actions and for doing their jobs. In many cases, we find it easier to hold others accountable than ourselves. It’s easy to make excuses about our bad habits or our failure to stay focused. images2

Learning to hold yourself accountable and ensuring you live up to the standards you set for others is one of the most beneficial things you can do for yourself as a leader. To help ensure you stay true and accountable, begin practicing the following skills.

  • Write down your goals. Know what you’re working toward and when you plan to have achieved it. Monitor your progress regularly and make adjustments when progress isn’t going as planned.
  • Write down your tasks. This is the first step toward holding yourself accountable. Make a list of what you will do either daily or weekly, in order of priority. Work on high priority items first, and then move to lesser priority items. At the end of the day, if you haven’t made it through your list, decide how to handle this issue, either working late to complete the items, or moving them to the next day’s list. Over time, you’ll get a good handle on how much you should get accomplished in a day, and you’ll begin to see patterns emerge regarding what gets in your way of accomplishing your daily or weekly goals.
  • Have an accountability partner. Work with someone who will hold you accountable and you hold them accountable.  Have regular check in calls and document progress.  Work with someone who is comfortable to call you out when you get off track and visa versa.
  • Give yourself incentives to ensure you get work completed or meet goals. You can use positive or negative reinforcement to help you stay accountable. For example, promise yourself you can have a special night out if you complete all your tasks this week. Conversely, you could deny yourself something you normally do because you enjoy it if you don’t meet your weekly goals.

Holding yourself accountable takes discipline. These exercises are designed to help you develop this self-discipline to the point that you don’t even have to consider whether or not you’ll meet the requirements you set for your self. Once you have this self-master, you’ll be well on your way to being the leader you’ve set out to become.

The Benefits of Volunteering by Cindy Stradling CSP, CPC


As a busy professional, you might believe you don’t have time to do volunteer work. In fact, you might even believe that spending time away from your business to work as a volunteer is time wasted, especially if your business is in growth mode. However, here are some reasons you should take the imagestime to volunteer, no matter how busy you are with work. You might be surprised to find that volunteering can actually benefit your business.

  • Volunteering changes your perspective. You will see lots of things in a new light by working with a nonprofit organization. You will certainly get an appreciation for volunteers and recipients of the organization, and you may also learn some new management techniques by watching how the organization is run.
  • Volunteering clears your mind. Working in an environment that is completely different than your work environment and performing tasks that are not related to your job can be very good for your mind. You will get much needed mental “down time” for your brain.
  • Volunteering makes you feel good. You will get a sense of fulfillment from doing good in your community. This can translate into an overall sense of well-being and purpose in your life. Many people feel energized by giving of their time.
  • Volunteering can be a great way to network. You can meet a lot of other people while volunteering, including people you might never have met through any other channel. This extra networking may benefit your business, too.
  • Volunteering helps you create a personal legacy. As you get older, you will look back on your life and reflect on the things you did that made the world better. While you will hopefully feel that way about your career, you will not likely feel that spending 70 hours a week at work made the world a better place. But, you will almost certainly believe that about the time you spend giving back to your community.
  • It’s a great lesson for your kids. If you’re a parent, volunteering teaches your children about giving back. This is a lesson you can only teach by doing. If your children grow up seeing you volunteer, they will likely follow in your footsteps when they are adults. If your children are old enough, look for opportunities for the two of you to volunteer together.

There are so many reasons to volunteer. The good you will do and the fulfillment you’ll gain will reward you just as much as the organization you choose.